ADP offers a complete range of services for Autoline users. Specific requirements may vary according to each customer's individual needs and will be discussed in detail at the appropriate time. Your assigned ADP account manager will be able to provide further information.
The main elements provided include:
Project Management
For the duration of the system installation, a project manager assigned to you will be your key contact with ADP and will take prime responsibility for the project. The project manager will provide leadership and commitment to the installation team throughout the process. More about Project Management
Consultancy
ADP consultants play a key part in the successful implementation of the Autoline system and experience has shown that consultants develop an excellent working relationship with customers' staff. ADP consultants take on a number of roles throughout the installation of an Autoline system, ranging from dealing with technical elements of the system set-up through to providing on-site support during both pre and post installation phases. More about Consultancy
Software Support
ADP Software Support is manned by a team of analysts, programmers and consultants, additional specialists are available should the need arise. All calls are entered into the centralised call logging system which highlights the calls that need the most urgent attention and keeps line managers fully up-to-date with activity levels. All calls are constantly monitored and prioritised.
Hardware Support
ADP Hardware Support is manned by a team of engineers and technical support staff. Whilst many calls are resolved via remote diagnostics, where appropriate details are passed to a Field Service Engineer to attend. All calls are entered into the central call logging system and are constantly monitored and prioritised.
Data Conversion
The Data and Software Integration (DASI) function offers wide range of services commencing with the data extraction from a new customers existing system and then transferring the information ready for use in an Autoline environment. Data converted will typically include: Parts Stock, Marketing Data and Sales & Purchase Ledgers.
DASI also provide a number of other facilities for customers, including data management tools and manufacturer/third party file update distribution.
