ADP Outsourcing has been designed to offer a complete Application Service Provider (ASP) operating model to customers, based on the deployment of best practices, methodologies and procedures.
The ADP Outsourcing value proposition to our customers and prospects comprises adding value and competitive advantage to shareholders, customers and employees in a controlled and sustainable manner. ADP Outsourcing will offer and enable you to:
- Focus on core business activities
- Receive reliable guaranteed service levels
- Reduce dependency on individuals
- Have greater access to IT skills and expertise
- Control and maintain visibility of IT cost
- Deploy best practices and skills
- Have total cost of ownership visibility
The ADP Outsourcing servers and network equipment are located at the ADP offices in Randburg. The environment is secure with a dedicated stand-by generator and fire protection. The ADP Autoline applications are hosted on IBM file servers configured for full redundancy. Network routing is performed on Cisco equipment.
ADP Outsourcing provides for the following:
- File server and operating system
- Hosting Autoline applications
- Internet access
- Telkom data line management
- System management (day-end, backup, month end, archiving etc.)
- Manufacturer price updates
- Helpdesk / Call centre
- After hours support
- Manufacturer communications
We are committed to encouraging all ADP customers to take advantage of this critical and high level of service, which secures greater performance and a lower cost.
For added resilience the infrastructure incorporates Wide Area Network connectivity from separate telecommunication exchanges providing a highly available telecommunications configuration with diverse routing, affording protection against exchange failure as well as central circuit failure.
We are committed to encouraging all ADP customers to take advantage of this critical and high level of service, which secures greater performance and a lower cost.
